The district court has sentenced Zaragoza Spain France Telecom to pay 500 € and coasts to a user for not successfully unlocked the mobile terminal after completing the period of stay. The resolution is not actionable.
This is an important judgment, it is the first time that a telecommunications operator is convicted in court for not providing unlocking a terminal, preventing use it to its rightful owner with the operator of their choice.
The first instance in which the user achieve that recognize their rights was to the Consumer Arbitration Board, but has had to be the ordinary courts requiring the operator to comply with the award. Aware of what was at stake to set a precedent with a conviction against him for not unlock terminals, Orange's lawyers tried to reduce compensation to just over € 80, claiming that it was an old phone, with more than two years. Fortunately, the judge recognized that the mobile phone has become obsolete because of the time that has lasted user pilgrimage for the release.
A report by the Consumer Cooperation Commission recently issued following a complaint by the subject Facua, outlaws the sale of locked phones.